OMG I just trashed my precious video! Can I get it back? How?
Important: DO NOT TRASH any more videos before you attempt to salvage a video from the trash.
- Any other trashed videos might replace the one you are trying to salvage.
- This is because Trash container has limits, and new trashed videos keep replacing the older ones.
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To salvage the video, (that is, if it is still possible), first navigate to Dideye's documents folder using iTunes.
Then find the trashed file you are looking for.
- The files have dates and times written on them, use that info to try to find the right file.
- Maximizing the iTunes window will help to see the full name of the trash files.
Backup the chosen file by selecting it and clicking the "save to…" button on iTunes.
Alternatively, simply backup the whole trash to your Mac or PC. Do this by selecting all trash files and saving them. Then browse through them on your computer.
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Read other FAQs for further details on the procedure. Namely, on how to access Dideye's documents folder.
Remember to read the "Usage Instructions" text file that is inside Dideye's documents folder, for it has detailed explanations on the file name structure and trash limitations, among other things.
- Any other trashed videos might replace the one you are trying to salvage.
- This is because Trash container has limits, and new trashed videos keep replacing the older ones.
----------
To salvage the video, (that is, if it is still possible), first navigate to Dideye's documents folder using iTunes.
Then find the trashed file you are looking for.
- The files have dates and times written on them, use that info to try to find the right file.
- Maximizing the iTunes window will help to see the full name of the trash files.
Backup the chosen file by selecting it and clicking the "save to…" button on iTunes.
Alternatively, simply backup the whole trash to your Mac or PC. Do this by selecting all trash files and saving them. Then browse through them on your computer.
----------
Read other FAQs for further details on the procedure. Namely, on how to access Dideye's documents folder.
Remember to read the "Usage Instructions" text file that is inside Dideye's documents folder, for it has detailed explanations on the file name structure and trash limitations, among other things.
The app interface does not rotate. Why?
When you rotate your device, Dideye's interface will rotate:
- unless a movie is currently being recorded;
- unless the device rotation is locked in device's control center.
"Control center" is that menu you can drag/pull up from the bottom of the screen, all across iOS.
- unless a movie is currently being recorded;
- unless the device rotation is locked in device's control center.
"Control center" is that menu you can drag/pull up from the bottom of the screen, all across iOS.
I tapped finish, to save video. Where was it saved?
a)
If Dideye is granted access to "photo albums", it saves the video to an iOS Photos album.
After Dideye reports the video as saved, it might take some time for a video to appear, please give it a moment.
If after some time (a larger video may take longer), the video still did not appear in the iOS Photos album, try launching Dideye again.
Note: Upon entry, Dideye always checks for any due deliveries to iOS Photos and attempts to make them.
b)
If however, Dideye has restricted access to iOS Photos, it saves the video internally in its documents folder.
Dideye's documents folder is accessible through iTunes when your device is connected to a Mac or PC.
Refer to the other FAQs for more info on this matter, namely on how to access the documents folder and how to lift up the restrictions to iOS Photos.
IMPORTANT: Deleting the app, permanently deletes any videos that were not yet moved to iOS Photos and that you have not backed up.
We will not, under any circumstance, accept responsibility for any damage you may cause to your files.
If Dideye is granted access to "photo albums", it saves the video to an iOS Photos album.
After Dideye reports the video as saved, it might take some time for a video to appear, please give it a moment.
If after some time (a larger video may take longer), the video still did not appear in the iOS Photos album, try launching Dideye again.
Note: Upon entry, Dideye always checks for any due deliveries to iOS Photos and attempts to make them.
b)
If however, Dideye has restricted access to iOS Photos, it saves the video internally in its documents folder.
Dideye's documents folder is accessible through iTunes when your device is connected to a Mac or PC.
Refer to the other FAQs for more info on this matter, namely on how to access the documents folder and how to lift up the restrictions to iOS Photos.
IMPORTANT: Deleting the app, permanently deletes any videos that were not yet moved to iOS Photos and that you have not backed up.
We will not, under any circumstance, accept responsibility for any damage you may cause to your files.
How do I grant Dideye access to photo albums?
Please go to your device "Settings" and enable the option at Privacy > Photos > Dideye.
Alternatively, go to device "Settings" and enable the option at Dideye > Privacy > Photos.
Note: Device "Settings", is the app outside Dideye where you can, for instance, enable "Airplane Mode".
Alternatively, go to device "Settings" and enable the option at Dideye > Privacy > Photos.
Note: Device "Settings", is the app outside Dideye where you can, for instance, enable "Airplane Mode".
There is no image from the camera!
a) The app may have been denied access to the camera. To fix it:
- Please go to your device "Settings" and enable the option at Privacy > Camera > Dideye.
- Alternatively, go to device "Settings" and enable the option at Dideye > Privacy > Camera.
b) You may have actively restricted access to the camera:
- Please go to your device "Settings" and enable the option at General > Restrictions > Camera.
Note: Device "Settings", is the app outside Dideye where you can, for instance, enable "Airplane Mode".
c) Running the app with a phone call in course, may prevent the app from receiving the feed from the camera. Relaunch the app when the phone call is finished.
d) Try quitting the app completely by double clicking the home button and killing the app. Then launch the app again.
If you somehow, happen to be experiencing frequent absence of camera feed, please contact support.
- Please go to your device "Settings" and enable the option at Privacy > Camera > Dideye.
- Alternatively, go to device "Settings" and enable the option at Dideye > Privacy > Camera.
b) You may have actively restricted access to the camera:
- Please go to your device "Settings" and enable the option at General > Restrictions > Camera.
Note: Device "Settings", is the app outside Dideye where you can, for instance, enable "Airplane Mode".
c) Running the app with a phone call in course, may prevent the app from receiving the feed from the camera. Relaunch the app when the phone call is finished.
d) Try quitting the app completely by double clicking the home button and killing the app. Then launch the app again.
If you somehow, happen to be experiencing frequent absence of camera feed, please contact support.
Where can I find Dideye's documents?
- Connect your device (iPhone, iPod, iPad) to a Mac or PC.
- Launch iTunes, if you haven't yet.
- Navigate to your device inside iTunes interface.
- Select the "Apps" section of the device.
- Scroll down the "Apps" section till you see "File Sharing" and "Documents".
- Select Dideye from the list.
There you have it, Dideye's documents.
There, you will find:
- any movies that were not yet moved to camera roll,
- the latest trashed movies,
- a "Usage Instructions" text file.
Read the "Usage Instructions" to learn about what you can do there.
We strongly advise you to read "Usage Instructions" before attempting to use Dideye's documents.
We cannot, under any circumstance, be held responsible for any damage you may cause to your files.
- Launch iTunes, if you haven't yet.
- Navigate to your device inside iTunes interface.
- Select the "Apps" section of the device.
- Scroll down the "Apps" section till you see "File Sharing" and "Documents".
- Select Dideye from the list.
There you have it, Dideye's documents.
There, you will find:
- any movies that were not yet moved to camera roll,
- the latest trashed movies,
- a "Usage Instructions" text file.
Read the "Usage Instructions" to learn about what you can do there.
We strongly advise you to read "Usage Instructions" before attempting to use Dideye's documents.
We cannot, under any circumstance, be held responsible for any damage you may cause to your files.
You keep telling me to read "Usage Instructions" file in iTunes. But how?
- Connect your device (iPhone, iPod, iPad) to a Mac or PC.
- Launch iTunes.
- Navigate to your device section of iTunes interface.
- Click on the Apps section.
- Scroll down the Apps-section till you see "File Sharing" and "Documents".
- Select Dideye.
You can see there Dideye's documents, the first of which should be a "Usage Instructions" text file.
In order to read it, first select the file, then click the "save to…" button.
That allows you to save it somewhere on your computer.
Then you can open it on your computer just like you would any other text document.
- Launch iTunes.
- Navigate to your device section of iTunes interface.
- Click on the Apps section.
- Scroll down the Apps-section till you see "File Sharing" and "Documents".
- Select Dideye.
You can see there Dideye's documents, the first of which should be a "Usage Instructions" text file.
In order to read it, first select the file, then click the "save to…" button.
That allows you to save it somewhere on your computer.
Then you can open it on your computer just like you would any other text document.
I already backed up all videos that were inside Dideye's documents. Now how do I delete them?
Please read the "Usage instructions" file that is inside Dideye's documents folder, for instructions on how to permanently erase all videos from Dideye's documents after you have backed them up.
I need space. Dideye is too big. How do I empty Dideye trash?
Please read "Usage instructions" file in Dideye documents folder, for instructions on how to erase the biggest trash files.
If you find that that is not enough, you can always keep recording and trashing, many small movies. They will keep replacing the older movies in trash. And like that you will slim down the total trash size to almost nothing.
There is no direct way to empty all trash. Except completely deleting the app, which permanently deletes not only the trash, but any other movie content that was only saved inside Dideye and is not yet backed up.
Important: Dideye will not, under any circumstance, accept responsibility for any damage or loss of files.
If you find that that is not enough, you can always keep recording and trashing, many small movies. They will keep replacing the older movies in trash. And like that you will slim down the total trash size to almost nothing.
There is no direct way to empty all trash. Except completely deleting the app, which permanently deletes not only the trash, but any other movie content that was only saved inside Dideye and is not yet backed up.
Important: Dideye will not, under any circumstance, accept responsibility for any damage or loss of files.
I think the app has a bug! Now what?
He made our very best efforts to ensure we deliver Dideye as a high quality, perfectly working product.
However we know that unpredicted situations are always a possibility.
In such rare occasions, Dideye may happen not to be well prepare to handle the specific situation.
If you find Dideye behaved in any inappropriate way, or simply that it crashed, we encourage you to file us a bug report.
We are going to ask that you provide us with the a detailed description of the problem, as well as the most detailed description of the steps that lead to its happening. All details are of major importance.
In almost any case, only if we are able to replicate the erroneous behavior in our offices, will we ever be able to track and fix the given problem.
Thank you very much for your collaboration.
However we know that unpredicted situations are always a possibility.
In such rare occasions, Dideye may happen not to be well prepare to handle the specific situation.
If you find Dideye behaved in any inappropriate way, or simply that it crashed, we encourage you to file us a bug report.
We are going to ask that you provide us with the a detailed description of the problem, as well as the most detailed description of the steps that lead to its happening. All details are of major importance.
In almost any case, only if we are able to replicate the erroneous behavior in our offices, will we ever be able to track and fix the given problem.
Thank you very much for your collaboration.
